About Sofia Stars

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

Role Description

We're looking for a Finnish VIP Customer Support Agent to handle inquiries from our high-value players and ensure a premium service experience — especially during night shifts, five days a week with rotating weekends.

Responsibilities

• Handle VIP customer inquiries via chat, email, or phone
• Maintain personal, long-term relationships with VIPs
• Collaborate with the VIP team for smooth service delivery
• Ensure compliance with company and regulatory standards
• Work night shifts (5 PM–2 AM), 5 days/week, including rotating weekends

What We Offer:

• Monthly food vouchers (200 BGN);
• Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
• Starting from 20 paid leave days;
• 6 additional days of sick leaves without document required;
• Birthday gift cards;
• Sports card (Multisport);
• Wedding and newborn gifts;
• Breakfast, Friday lunches, fruits, and snacks in the office;
• Team-building events and activities;
• Career growth opportunities;
• Sunny, spacious office.