Senior DevOps Engineer

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

Welcome to the Cloud DevOps Core (CDC) team at LivePerson! We are a tight-knit group of 5 DevOps engineers located across Poland and Germany, supporting our global infrastructure and development teams. We are seeking a hands-on Senior DevOps Engineer to join our growing team in Sofia, Bulgaria. In this role, you will apply engineering principles to automate development and deployment workflows, manage hybrid cloud environments (GCP and on-prem), and ensure reliability, scalability, and security across LivePerson’s platforms.

You’ll thrive here if you:

• Take ownership, learn from mistakes, and deliver with excellence.
• Collaborate with integrity and uplift your teammates.
• Build partnerships that move our technology forward.
• Use data to guide decisions and foster continuous improvement.

What You’ll Do

• Mentor DevOps engineers and promote a culture of automation and innovation.
• Design and implement scalable automation for infrastructure and deployments across GCP and on-prem.
• Architect secure, compliant environments using Terraform, Vault, and GKE.
• Manage and harden Kubernetes clusters; automate Vault policies and secret management.
• Build and enhance CI/CD pipelines (GitLab or Jenkins) for secure, efficient delivery.
• Optimize performance, cost, and developer productivity through automation.
• Improve observability, reliability, and incident response under the “You Build It, You Run It” philosophy.
• Manage and secure Kubernetes (GKE and on-prem) clusters, ensuring proper configuration, access control, and scalability.
• Configure and maintain HashiCorp Vault for secure management of secrets and sensitive data.
• Implement Vault policies and access controls to safeguard secrets and enforce least-privilege principles.
• Build and maintain CI/CD pipelines integrating GCP, Kubernetes, and Vault for automated, secure deployments.
• Monitor, troubleshoot, and optimize cloud and on-prem environments using observability tools.
• Participate in on-call rotations and drive continuous improvement under our “You Build It, You Run It” philosophy.

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Benefits

• Health: medical, dental, and vision
• Development: Native AI learning
• Health: medical, dental, and vision
• Time away: 28 vacation days + 5 additional care days
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: Food Vouchers.
• Multisport card
• MacBook device
• #LI-Remote