About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

The Merchant Support Associate works in close cooperation with the Restaurant/Retail Development Managers and Support Associates to help our restaurant and retail partners maximise their opportunities for success.

The MxSA is responsible for assisting our merchant partners, offer general day-to-day support and help merchants towards improving their commercial and operational performance.

What you'll be doing:

• Answering partners’ inquiries and requests regarding their ongoing use of Wolt delivery services.
• Assisting our Support team in handling more complex partner support tickets.
• Managing our equipment enrollment, inventory and resolving tech-issues.
• Managing the administrative side of changes to partnership contracts.
• Managing ongoing improvements to restaurant menus and retail assortments on the platform.
• Support the merchant team in helping ensure the success of merchant partners with low sales and/or bad operational performance.
• Taking ownership of other projects in connection with merchant operations.
• Assisting the Merchant team with other ad-hoc tasks. null