CMDB Process & Governance Lead

HSBC Service Delivery (Polska) Sp. z o.o.

Kraków, Dębniki
Hybrydowa
Hybrydowa

Requirements

Operating system

Windows

Our requirements

  • Stakeholder management skills. You will need to communicate complex scenarios to multiple levels of stakeholders and management.
  • Manage workloads: Experience of Agile practices would be beneficial and be able to take ownership of tasks assigned with minimal supervision. You need to be a strong decision maker and proactive self-starter.
  • Customer Focus: Passion to improve the customer experience by reviewing, designing, and where required, re-engineering processes.
  • Tooling Experience: Experience working with ServiceNow tool or other ITSM tools would be beneficial.
  • Process Experience: Understanding of Configuration Management and ServiceNow Common Service Data Model would be beneficial.
  • Proficiency in English. We are a diverse company. Ability to communicate on a business level with everyone is a must.

Your responsibilities

  • Support the Product Owner in Configuration Management Database (CMDB) Governance including.
  • Ongoing review and refinement of CMDB processes and policies to support alignment to the agreed data models and CSDM strategy.
  • Enforcement of data quality standards in support of CMDB health metrics.
  • Support strategic needs of CMDB including.
  • Management of CI Classes, including implementation of CI Policies to enforce data completeness and correctness.
  • An understanding of how to evolve CMDB using the Common Service Data Model to support strategic needs.
  • Engaging with strategic projects to ensure CMDB can deliver the required functionality within agreed timeframes.
  • Provide training and mentoring around CMDB when required.

Company

Wyświetlenia: 5
Opublikowana7 dni temu
Wygasaza 6 dni
Tryb pracyHybrydowa
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