Requirements

Expected technologies

ServiceNow

Our requirements

• Hands-on experience with ServiceNow, especially Foundation Data and IT Operations Management (Discovery, CMDB, Service Mapping, Event Management)
• Understanding of data modelling, visualization, and performance analytics tools
• Familiarity with IT infrastructure and architecture (on-prem, cloud, network, security)
• Knowledge of CSDM, ITSM best practices, configuration management, and MDM
• Strong communication and stakeholder management skills, including cross-functional collaboration
• Academic or practical background in IT and fluent English knowledge
• Fluent Polish required
• Residing in Poland required

Your responsibilities

• Monitoring and improving the quality of GI infrastructure and foundation data within ServiceNow
• Managing and maintaining ServiceNow data assets, documentation, dashboards, and related materials
• Ensuring compliance with data governance processes and standards across systems and teams
• Leading data quality initiatives for ServiceNow and LeanIX repositories, including CMDB and ITOM modules
• Providing insights through data analysis and visualizations to support strategic decision-making
• Collaborating with internal/external stakeholders and managing technical escalations, ensuring system integrity