Requirements

Operating system

Windows

Linux

Our requirements

• 5+ years of experience in either IT Service Management, Infrastructure or Software support or Project Management, Production Support role.
• Excellent communication skills, including experience in writing service outage / incident communications to senior stakeholders as well as excellent analytical and problem-solving skills.
• ITIL knowledge or equivalent – on the are of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management.
• Team player and adaptable to change with can-do attitude where no task is to small or big.
• Good Knowledge of all components of an enterprise IT architecture and processes, including good. knowledge of Windows, Linux, AWS.
• High proficiency in English is a must
• Availability to work in different shifts, or be on “on call” duty

Your responsibilities

• Take end-to-end ownership of delivering IT services that are safe, secure, resilient and available to our customers.
• Ensure compliance with group infrastructure and operational standards and proactively planning of service requirements.
• Cover change management, problem management and production support management, ensuring required data is documented, process are followed, and products under your scope are secure and well taken care off .
• Coordinate and support infrastructure activities such as patching, migrations, upgrades, security reviews and violations.
• Maintain documentation and secure IT procedures are followed for any project and ongoing BAU activity.
• Communicate with stakeholders, business, and IT colleagues for inquiries related to IT service provision.
• Participate in project prioritization, manage, and own all "Keep the Lights On" activities.
• Manage projects, including budgets and ongoing costs analyses.