Analyst - Change Management

Mindbox S.A.

Kraków
24000 zł/mth.
Hybrydowa
ServiceNow
Hybrydowa

Requirements

Expected technologies

ServiceNow

Operating system

Windows

Our requirements

  • Experience in change management, IT service management, or quality assurance.
  • Proficiency with ServiceNow and CAB Workbench.
  • Strong data analysis and visualization skills.
  • Excellent written and verbal communication skills.
  • Ability to work in a regulated, multinational environment.
  • Familiarity with business process modeling tools.
  • Strong collaboration and stakeholder engagement skills.

Your responsibilities

  • Supporting the facilitation of Cybersecurity Change Board meetings (agenda creation, working in ServiceNow).
  • Verifying compliance of changes with the Software Development Lifecycle (SDLC).
  • Reviewing change requests for accuracy and completeness.
  • Preparing reports related to Change Management.
  • Analyzing change records and identifying areas for improvement in change processes.
  • Support the Cybersecurity Change Board.
  • Create meeting agendas using ServiceNow CAB Workbench.
  • Review change records for completeness and compliance with SDLC.
  • Educate change requesters on proper change management procedures.
  • Report on key change management metrics (e.g., KCIs, SDLC/DEPL compliance).
  • Analyze change records to identify recurring issues and collaborate on remediation.
Wyświetlenia: 5
Opublikowana17 dni temu
Wygasaza 29 dni
Tryb pracyHybrydowa
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