Requirements

Operating system

Windows

Our requirements

• Proficiency in Dutch or Hebrew language and English at B2 level (essential)
• Fluency in another European language is a significant advantage
• At least 1 year of experience in customer service, compliance or quality monitoring
• Prior experience as a customer care QA and/or familiarity with digital marketing tools and platforms will be considered as a strong asset
• Knowledge of quality improvement tools and cultural awareness across European countries
• Good knowledge of MS Excel and/or Google Sheets
• Bachelor’s degree in any relevant field

Your responsibilities

• Monitor and evaluate calls, emails and chat interactions to ensure alignment with our quality standards
• Develop and implement customer quality evaluations across European markets, providing feedback and reporting to the Team Lead
• Foster a culture of exceeding customer satisfaction goals by identifying areas for improvement and collaborating with teams to drive results
• Support the continuous improvement of our processes, ensuring qualitative and quantitative KPIs are met