Requirements

Expected technologies

ServiceNow

CSDM

Operating system

Windows

Our requirements

• Proven experience implementing ITSM processes: Incident, Problem, Change Management, Service Catalog, CMDB, Portal, and Integrations on the ServiceNow platform
• Strong knowledge of ServiceNow and CSDM
• Experience with: ITOM, ITBM, Service Mapping, Service Catalog, Service Portal, Flow Designer
• Excellent communication skills and ability to work with international teams

Your responsibilities

• Operationalize CSDM 4.0 and align the data model with business processes
• Analyze, design, and implement in-scope ITSM processes
• Drive discovery workshops with stakeholders from an ITSM perspective
• Gather and refine user stories and business requirements
• Provide functional expertise for ITSM modules and guide configurations
• Support UAT by coordinating with end-users and ensuring test scenarios are met