Requirements

Operating system

Windows

Our requirements

• Have strong experience in business and data analysis, with proven skills in process mapping, forecasting and predictive modeling.
• Have extensive experience analyzing large volumes of data and can combine data from many different sources.
• Have very good practical knowledge of SQL.
• Obtained practical knowledge of analytical and reporting tools such as Data Studio, Google Sheets and familiarity with automation technologies.
• Navigate complex, multi-threaded data sources and collaborate effectively with external stakeholders.
• Have an analytical mindset with experience quantifying business impact and prioritizing automation initiatives.
• Have excellent communication skills in English (B2+), with the ability to present data-driven insights clearly to both technical and non-technical audiences.

Your responsibilities

• Work hand-in-hand with stakeholders (Operations, Technology, Business Process teams) and internal Analytics teams to understand business needs, map processes and identify opportunities to automate frequent queries and activities.
• Own the end-to-end data journey related to automation initiatives - from data collection, transformation and analysis to delivering actionable insights and forecasts.
• Evaluate and quantify the impact ("caloric value") of automation initiatives, forecasting the potential scale and benefits of reducing manual contacts.
• Develop, maintain and enhance predictive models and forecasting tools to support automation planning and decision-making.
• Collaborate with analytical teams to design, build, and implement automation and reporting solutions, ensuring data quality and reliability.
• Monitor and analyze key performance indicators (KPIs), validate their consistency, and recommend improvements to optimize contact center operations.
• Document your expertise by creating and maintaining comprehensive technical documentation covering the entire delivery process.