Requirements

Operating system

Windows

Our requirements

• Strong technical skills for handling Wi-Fi Incidents
• Strong understanding of Data Networks Topologies and protocols.
• Drive to improve the services we provide to our business.
• Provide valuable inputs in process improvement.
• Need to be a good team player and able to collaborate at all levels.
• Experience of Working to ITIL/Agile Standards/Framework.
• Willingness and ability to learn new telecoms technologies and supporting tools.
• Strong communication skills and be able to communicate at all levels within the business

Your responsibilities

• Primary Responsibility is to support all WIFI incidents globally and provide expertise in resolution. Although WiFi being a primary responsibility, it is expected the successful candidate will support other telecoms infrastructure.
• Have strong working knowledge of Wi-Fi infrastructure - Juniper/MIST would be preferred, but not a must.
• Working with other IT teams including Incident Management during crisis and represent Connectivity.
• Working as part of a global NOC Team, work with Incident Management and other support engineers to provide required inputs regarding Wi-Fi Incidents, work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.
• Drive down infrastructure service outages and repeat failures.
• Support Incident Management during Post Incident Reviews, ensure global standards are set and adhered to.
• Work with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement.
• Be willing to provide on-call support on a rotational basis – which is financially rewarded.