Customer Support Specialist with Swedish in the retail industry

Obsługa klienta

Plac Brama Portowa 1, Szczecin

Concentrix CVG International

10 800PLN

Brutto miesięcznie - UoP

Pełny etat

UoP

Specjalista / Mid

Praca stacjonarna

Wymagane umiejętności

customer service

Microsoft Office

Opis stanowiska

Your responsibilities

1. Deliver written customer support via email for the Swedish market.
2. Investigate and resolve customer issues by reviewing past interactions and using internal tools.
3. Process manual refunds and address GDPR-related complaints with care and accuracy.
4. Ensure every customer interaction is professional, empathetic, and solution-focused.
5. Work with multiple systems efficiently while maintaining a high level of precision.

Our requirements

1. Fluent Swedish (C1) and English (C1) – both written and spoken.
2. Excellent communication skills and the ability to clearly explain solutions.
3. Strong analytical and problem-solving mindset.
4. Patience, empathy, and emotional resilience.
5. Typing speed of 150+ keystrokes per minute and solid computer literacy.
6. Availability for full-time on-site work in Szczecin.

What we offer

1. Employment based on a labor contract
2. Salary: 10 800 PLN gross per month
3. Engaging trainings
4. Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
5. Talent Development Program: a transparent career paths and promotions
6. CNX Academy: with mentoring program
7. CNX University: with unlimited online trainings available
8. Refer a friend: bonus for recommending a friend up to 4000pln
9. Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
10. Modern office in the heart of Szczecin center

Oferta dodana: 07.08.2025

Poznaj pracodawcę

Concentrix CVG International

W Concentrix pomagamy inaczej spojrzeć na wyzwania Customer Experience, aby tworzyć innowacyjne rozwiązania, które zapewniają wyjątkowe doświadczenia i zwiększają wydajność.

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