German-speaking Contact Center Advisor

Obsługa klienta

Wielicka 20, Kraków

TP Polska

7 000 - 9 500PLN

Brutto miesięcznie - UoP

Pełny etat

UoP

Specjalista / Mid

Praca hybrydowa

Wymagane umiejętności

customer service

experience

Call center

German

work in call center

Opis stanowiska

🗣 German-speaking ​Contact Center Advisor - 24/7

We are looking for committed, communicative, and organized individuals to fill the role of Customer Service Specialists at a leading provider of innovative payment solutions and financial services.

With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

✔ Your tasks:

• Contact with customers/banks mainly by telephone.

• Topics: cards and card-related services, e.g.: card blocking, contacting customers to block/unblock cards in case of fraud, transaction information, card statements.

• Solve problems, follow company rules, and ensure customer satisfaction.

• Work with teams and partners to ensure smooth processes

🎯 Our requirements:

• Excellent command of German language (C1/C2).

• Good command of English language (B2).

• Experience in customer service- even the shortest experience guarantees that you know what working with clients looks like in practice.

• Proactivity and the ability to organize your work environment.

• Willingness to work hybrid from Kraków office (1/week) We are also open to negotiating remote work options (Poland).

• Readiness for an equivalent working time system. Our team will work 24/7, with shift hours depending on the employer's needs. At the moment and soon, these will be between 7 a.m. and 8 p.m. Shifts are usually 8 hours long. In the future, there may also be evening/night shifts, but at the moment, this part of the shift is already covered by currently employed staff.

💰 We offer:

• Employment contract, with salary: 7000-9500​ PLN gross/month: base 5500-8000 PLN gross + language bonus 1500 PLN gross + additionally, a performance-based bonus (up to a maximum of 12% of the base salary per month).

• Private health insurance.

• Sports card subsidy.

• Life insurance.

• Social events, charity actions, and opportunities to integrate with colleagues.

Join us and apply today! 👋

Oferta dodana: 06.08.2025

Poznaj pracodawcę

TP Polska

Jesteśmy globalnym liderem w dziedzinie outsourcingu procesów biznesowych (BPO) i nowoczesnej obsługi klienta. Dzięki prawie 500 000 inspirujących, pełnych pasji pracownikom na świecie, którzy mówią w ponad 300 różnych językach oraz naszej globalnej skali działania i lokalnej obecności, codziennie pomagamy największym światowym markom budować doskonałe doświadczenia dla ich klientów. Na polskim rynku funkcjonujemy od 1997 roku, zatrudniając prawie 4000 wyjątkowych osób, obywateli ponad 77 różnych krajów, którzy wspierają naszych klientów w 32 językach. W Teleperformance stawiamy na ludzi – to właśnie oni tworzą nasz sukces!

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