English-speaking Customer Care Agent SME Services

Finanse

Wielicka, Kraków

TP Polska

5 824 - 8 064PLN

Brutto miesięcznie - UoP

Pełny etat

UoP

Specjalista / Mid

Praca hybrydowa

Wymagane umiejętności

CRM

finanse

obsługa klienta

Mile widziane

FinTech

AML

KYC

Opis stanowiska

Does working at one of Europe’s largest fintech companies sound interesting to you?

Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe?

If so, you are in the right place!

Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

Your responsibilities:

• Handle customer inquiries via calls, emails, and chats about acquiring or technical products.

• Use CRM, ERP, and other systems to assist customers effectively.

• Provide technical support for card terminals and self-service portals.

• Manage administrative tasks such as updating customer details and resolving invoice-related questions.

• Collaborate with internal and external teams to ensure smooth operations.

Our requirements:

• Fluent in English (spoken and written).

• Strong communication and teamwork abilities.

• Technical aptitude for reporting IT incidents.

• Service-minded, proactive, and self-driven.

• Flexible and result-oriented with a strong focus on quality.

Nice to have:

• Knowledge of GDPR, AML, KYC, and e-commerce guidelines.

• Fintech knowledge.

• Prior experience in customer service or contact centers.

We offer:

• Employment contract with salary: 5824 – 8064 PLN gross/month

• Model of Payment: Basic salary (based on experience): 5200-7200 PLN gross + Quarterly performance bonus (maximum range): 1872-2592 PLN gross.

• Hybrid working from Kraków 3 days per week or if you live far from Kraków- remote working mode.

• The initial training will take place at the office with the duration of 5-6 weeks. For remote employees, a hotel accommodation will be provided during those 5-6 weeks.

• 8-hour working time from Monday to Friday between 8:00 a.m. and 9:00 p.m. and Saturday to Sunday between 8:00 a.m. to 6:00 p.m. ( 40h per week, usually 8-16. However, you may be requested to cover different opening hours 1-2 times every 2 weeks.)

• Private health insurance.

• Sports card subsidy.

• Life insurance.

• Social events, charity actions, and opportunities to integrate with colleagues.

Join us and apply today!

Oferta dodana: 10.08.2025

Poznaj pracodawcę

TP Polska

Jesteśmy globalnym liderem w dziedzinie outsourcingu procesów biznesowych (BPO) i nowoczesnej obsługi klienta. Dzięki prawie 500 000 inspirujących, pełnych pasji pracownikom na świecie, którzy mówią w ponad 300 różnych językach oraz naszej globalnej skali działania i lokalnej obecności, codziennie pomagamy największym światowym markom budować doskonałe doświadczenia dla ich klientów. Na polskim rynku funkcjonujemy od 1997 roku, zatrudniając prawie 4000 wyjątkowych osób, obywateli ponad 77 różnych krajów, którzy wspierają naszych klientów w 32 językach. W Teleperformance stawiamy na ludzi – to właśnie oni tworzą nasz sukces!

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