About the project

• We are looking for an AI Developer (m/f/d) to enhance AI-driven Customer Care Platforms. You will design and implement GenAI components for customer-facing chat and voice agents, contributing to pioneering solutions in customer support automation.

Your responsibilities

• Design and implement AI modules within GenAI agents for chat and voice interfaces.
• Support multi-model inference flows (embedding-based search, STT/NLU pipelines).
• Integrate AI agents with cross-company APIs using MCP for dynamic action execution.
• Maintain and optimize RAG-based retrieval systems; assist with prompt iteration and testing.
• Collaborate with senior engineers and DevOps to deploy models/APIs on scalable Kubernetes/Azure setups.
• Support logging, monitoring, and evaluation workflows (experiment tracking, feedback loops).
• Handle anonymized or sensitive user data in compliance with GDPR and data governance.
• Contribute to documentation, team meetings, and knowledge-sharing sessions.

Our requirements

• Degree in Computer Science, Data Science, AI, or a related field OR relevant professional experience.
• Several years’ experience in AI/ML development, ideally in Customer Care solutions.
• Strong Python and NLP framework skills.
• Hands-on expertise with Azure AI services (Azure Machine Learning, Cognitive Services, Bot Services).
• Deep understanding of Azure cloud architectures and microservices.
• Experience with CI/CD pipelines and MLOps.
• Analytical mindset and excellent problem-solving skills.
• English: B2 or higher.

Optional

• German: Advantageous.

Technologies we use

What we offer

• Work on impactful, multi-region platforms for well-known brands.

• Join a close-knit, creative team where growth and partnership drive success.

• Flexible experience level – mid or senior roles available; we’ll tailor responsibilities during the interview.

• Fully negotiable rate after profile approval – let’s talk!

• Remote-friendly and supportive work culture.

• Enjoy a range of exclusive perks designed to enhance your work comfort and well-being:

• Short 14-day invoice payment term – fast, reliable payments to support your financial flexibility

• Comprehensive private medical care package – access high-quality healthcare services when you need them.

• Access to the MyBenefit cafeteria platform – choose from a wide variety of benefits and perks tailored to your preferences.