About the project

• At Wipro, we empower our employees to create their own career paths. With almost 1000 professionals in Poland supporting more than 45 clients, we provide a unique environment where learning, innovation, and collaboration thrive. Our hybrid working model, with only two days in the office in a week from Cracow, ensures a perfect balance between flexibility and teamwork.

Your responsibilities

• Monitor and evaluate calls, emails and chat interactions to ensure alignment with our quality standards
• Develop and implement customer quality evaluations across European markets, providing feedback and reporting to the Team Lead
• Foster a culture of exceeding customer satisfaction goals by identifying areas for improvement and collaborating with teams to drive results
• Support the continuous improvement of our processes, ensuring qualitative and quantitative KPIs are met

Our requirements

• Proficiency in Dutch or Hebrew language and English at B2 level (essential)
• Fluency in another European language is a significant advantage
• At least 1 year of experience in customer service, compliance or quality monitoring
• Prior experience as a customer care QA and/or familiarity with digital marketing tools and platforms will be considered as a strong asset
• Knowledge of quality improvement tools and cultural awareness across European countries
• Good knowledge of MS Excel and/or Google Sheets
• Bachelor’s degree in any relevant field

Technologies we use

What we offer

• Strong flexible benefits package (MyBenefit cafeteria) including Multisport card, shop vouchers, and more

• Premium medical insurance for you and your family (Luxmed)

• Life & Disability Insurance (Generali)

• Profitable Voluntary Pension Fund

• Social benefits including holiday bonuses and kindergarten allowances

• Integration and cultural events

• Reward and recognition programs for top performers

• Employee Referral bonuses

• Relocation assistance – including accommodation and travel suppor