Your responsibilities

• Provide technical support to all customers
• Provide professional responses in a timely manner to all customers
• Troubleshoot and repair equipment (Remotely or onsite)
• Manage time and priorities so that tasks are completed on or ahead of schedule
• Develop outstanding relationships with Company's customers to enhance future business opportunities
• Ensure that customers are aware of Company's new products.
• Feedback sales opportunities
• Travel across the UK and Europe to assist customer (50% Travel)
• Provide documentation to aid customers fault finding.
• Conduct machine operation and maintenance training at customer's locations.
• Perform evaluation of machine capabilitie and performance.
• Provide excellent technical service to customers via telephone (TeamViewer) and email.
• Provide service documents, instructions, photos, drawings, etc. to aid customers in troubleshooting.
• Provide timeley and detailed customer service reports.

Our requirements

• Proficient in troubleshooting electromechanical, electronic and software machine operation issues.
• Possess logical reasoning and deductive problem-solving abilities
• Good working knowledge of electromechanical systems including power electronics and precision motion control mechanics.
• Familiarity with industrial hydraulic and pneumatic systems.
• Proficient understanding of electronic schematics and mechanical drawings.
• Logical and structured in approach to task prioritization and time management.
• Good written and verbal communication skills.
• Strong problem solving and analytical skills
• High degree of self-motivation.
• Strong organization skills
• Must be able to work and troubleshoot independently with minimum supervision
• Experience in preventive maintenance
• Electrical fault finding
• Strong technical skills and knowledge of analytical instrumentation.
• Tactfully handle difficult situations and maintain composure under pressure