About the project

• The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.
• As a Cloud Architect, you will drive digital transformation for Google Cloud’s customers by designing and delivering virtual agent solutions. You will also innovate with Google Engineering and partners to enhance our products.
• Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Your responsibilities

• Lead virtual agent development engagements with Google Cloud partners and customers by managing stakeholders, gathering requirements and addressing deployment needs.
• Design engaging conversational interfaces for Contact Center AI (CCAI).
• Collaborate with internal specialists, product and engineering teams to package approaches, best practices and lessons learned into thought leadership, methodologies and published assets.
• Engage with sales, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks, issues and timelines for client outcomes.
• Travel 30% of the time for client engagements.

Our requirements

• Bachelor's degree in Computer Science or equivalent practical experience
• Experience in client-facing projects/troubleshooting with cross-functional stakeholders.
• Experience in deploying workspace or similar technologies for customers.
• Experience in deploying or managing Cloud productivity solutions at enterprise level, with experience on the typical mail, networking, security, IAM, DLP and integration concepts.
• Experience in working with and promoting SaaS, IaaS, or PaaS platforms.

Optional

• Experience with IT security practices such as identity and access management, security and data protection, encryption, certificate and key management.
• Experience assessing and delivering solutions that meet regional compliance and regulatory requirements.
• Experience in scripting in low code and no code solutions.
• Experience managing and working with external partners/customers.
• Excellent communication, presentation, and problem-solving skills.

Technologies we use