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German-speaking Contact Center Advisor

TP Warszawa Sp. z o.o.

Kraków, Podgórze
7 000–9 500 zł brutto / mies.
Praca hybrydowa
Umowa o pracę
Umowa o pracę
🏠 Praca hybrydowa
Pełny etat

Your responsibilities

  • German-speaking ​Contact Center Advisor - 24/7
  • We are looking for committed, communicative, and organized individuals to fill the role of Customer Service Specialists at a leading provider of innovative payment solutions and financial services.
  • With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.
  • Your tasks: ✔
  • ▪ Contact with customers/banks mainly by telephone.
  • ▪ Topics: cards and card-related services, e.g.: card blocking, contacting customers to block/unblock cards in case of fraud, transaction information, card statements.
  • ▪ Solve problems, follow company rules, and ensure customer satisfaction.
  • ▪ Work with teams and partners to ensure smooth processes

Our requirements

  • ▪ Excellent command of German language (C1/C2).
  • ▪ Good command of English language (B2).
  • ▪ Experience in customer service- even the shortest experience guarantees that you know what working with clients looks like in practice.
  • ▪ Proactivity and the ability to organize your work environment.
  • ▪ Willingness to work hybrid from Kraków office (1/week) We are also open to negotiating remote work options (Poland).
  • ▪ Readiness for an equivalent working time system. Our team will work 24/7, with shift hours depending on the employer's needs. At the moment and soon, these will be between 7 a.m. and 8 p.m. Shifts are usually 8 hours long. In the future, there may also be evening/night shifts, but at the moment, this part of the shift is already covered by currently employed staff.

What we offer

  • ▪ Employment contract, with salary: 7000-9500​ PLN gross/month: base 5500-8000 PLN gross + language bonus 1500 PLN gross + additionally, a performance-based bonus (up to a maximum of 12% of the base salary per month).
  • ▪ Private health insurance.
  • ▪ Sports card subsidy.
  • ▪ Life insurance.
  • ▪ Social events, charity actions, and opportunities to integrate with colleagues.
Wyświetlenia: 11
Opublikowana4 dni temu
Wygasaza 17 dni
Rodzaj umowyUmowa o pracę
Tryb pracyPraca hybrydowa
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