Your responsibilities

• Processing and follow-up of customer inquiries, of customer information
• Cooperation with sales force (information on orders, delivery dates, customer inquiries)
• Information of customers concerning delivery dates, organization of alternatives in cooperation with sales force, if required
• Management of customer files, price maintenance
• Handling of returned product, preparation of credit notes and processing of backorder list
• Contact to internal warehouse and courier service for warehouse assignments and shipping
• Telephone contact to customers
• Independent preparation of correspondence and offers in local language
• Preparation of statistics, analyses and presentations
• Customer service for the distributor markets for CEE

Our requirements

• Degree level or during studies (but allowing full-time job)
• Experience in customer service, logistics
• Very good communication skills
• Ability to work on multiple projects at one time, maintain complex tasks with full accuracy
• Very good organizational and planning skills
• Very good knowledge of Polish and English
• Professional and efficient use of PC and other communication technologies
• High self-motivation, proactive approach and a “can-do” attitude
• Strong customer focus, high ethical standards
• Commitment to partnership and co-operation whilst being able to operate independently and self-sufficiently
• Ability to work in a changing environment

What we offer

• Contract of employment

• Competitive compensation and motivation system

• Great benefit package (e.g. health insurance, medical care, lunch vouchers, sport / entertainment bonus)

• Unique opportunity to grow professionally and to work in a start-up phase of a project

• Challenging and rewarding work with a dynamic, international team