Your responsibilities

• contribute to successful rollouts and continuous enhancement of the ServiceNow CSM system;
• collaborate across global/local IT teams and vendors during Service Now implementation activities;
• support end-users by troubleshooting, resolving, or escalating tickets as needed;
• support design and optimize record producers, self-service portals, and automation rules to enhance user experience;
• participate in user acceptance testing and user training activities;
• understand business processes, challenge the current way of working with new capabilities, gather requirements and translate business demands into actionable ServiceNow solutions;
• support change management efforts and communicate updates related to ServiceNow usage.

Our requirements

• fluency in English (written and spoken);
• hands-on experience with ServiceNow CSM or similar ticketing systems;
• practical involvement in IT or business project implementation/delivery;
• critical thinking and problem-solving skills;
• ability to work in an agile environment;
• strong user-oriented mindset;
• effective communication and collaboration skills across departments.

Optional

• experience in project coordination is a strong asset
• bachelor's degree in IT, Business, or related field.

Technologies we use