Your responsibilities

• Monitor account activity to identify fraudulent transactions and policy violations
• Secure accounts to prevent financial losses
• Contact Customers (via e-mail or phone) when necessary to verify suspicious activity
• Work with internal departments to confirm the legitimacy of transactions
• Collaborate with stakeholders to resolve fraud-related issues
• Maintain accurate records and fraud trend data

Our requirements

• Willingness to work afternoon or day shifts (throughout the week) with flexible scheduling 9:00 – 17:00, 10:00 -18:30, 8.00 - 16.00.
• Excellent English (C1)
• Relevant work experience (preferably in fraud prevention, risk, or a related field)
• Ability to interpret technical and administrative instructions
• Proficiency in navigating multiple software systems, including Microsoft Office
• Strong analytical skills with the ability to identify and resolve exceptions
• Ability to solve complex problems independently
• Willingness to work day/afternoon/night shifts (throughout the week/weekends & weekdays) with flexible scheduling

What we offer

• Comfortable with a hybrid/remote work model after the onboarding period.