Twój zakres obowiązków

• Handing emailed quotations (based on information found in spare parts bank; wiring/technical diagrams),
• Handling the calls from customers and creating quotations,
• Part availability maintaining (initiate the action to improve the availability with FQS team),
• POD processing (Provide when requested by customers a POD ( Proof of Delivery) from various portals such as DPD and DHL websites),
• E-parts Order Management (Order maintenance of online orders, checking availability,  adjusting plant locations to enable quicker delivery times, updating the text in the Order acknowledgment to resend to the customer),
• Dispute management (raising credit notes based on customer request),
• Outstanding order maintenance (Check on past due sales orders and initiate possible actions: plant change depending on availability, checking substitutions or sell out parts, STO or availability improvement request to FQS team, check the payment status with customer, check if all data in order are correct eg. Same plant if complete delivery was set).

Nasze wymagania

• Bachelor degree or at least 2 years of professional experience (as an equivalent),
• SAP skills is a plus,
• Conversational English skills- verbal & written min. B2,
• Excel basic (advanced Excel knowledge is a plus),
• Readiness to expand knowledge in the field of air conditioning, heat pumps, etc
• Clear, professional communication skills & effective listening,
• Customer focused attitude with ability to find solutions,
• Critical mindset (you continuously look for improvements in your job),
• Open and proactive approach,
• Communication skills (to work smoothly in team),
• Good self - organization and time management skills,
• Ability to work in a fast paced, performance based environment,
• Detail-orientation and good analytical skills.

To oferujemy

• Professional development in a fast-growing branch of an international manufacturing and trading company,

• Annual performance bonus based on performance appraisal,

• Christmas bonus,

• Health insurance (your contribution is only 1 PLN/month),

• Group Life and Disability Insurance (your contribution is only 1 PLN/month),

• Sports and culture card with Kafeteria system (your contribution is only 13 PLN/ month),

• Business travel insurance (occasional trips to Belgium will be required),

• Team and integration budget,

• Working hours 10-18,

• Hybrid work model (2HO per week),

• Discount on Daikin products (50-55%),

• Access to internal training platform,

• English language classes.