Twój zakres obowiązków

• responding to enquiries and educating our Customers on our products by chat and email
• troubleshooting problems for Customers
• handling onboarding calls with customers
• coordinating solutions with IT and management
• helping customers build successful businesses

Nasze wymagania

• have excellent language skills in English and Polish (at least C1 level); any additional language such as Spanish, Italian, Portuguese, German, French or Russian would be an asset
• have online marketing acumen and preferably some technical background
• are open to new experiences and ready to acquire new information at a fast pace
• have the ability to easily handle a number of interactions at the same time
• have superior verbal and written communication skills and are ready to master your speed-typing skill
• are an outgoing “people person” with an upbeat attitude
• are ready for speaking with a customer over the phone/via Teams call

To oferujemy

• home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space

• private medical care for employees and their family members

• employee referral program – up to 10 000 PLN for recommending a friend

• corporate life insurance

• employee pension program (PPE)

• wellbeing and mental health culture – mental health helpline, sport card etc.

• modern equipment – most of our teams work on MacBooks

• English classes

• internal initiatives like webinars, knowledge-sharing sessions, and more!