About the project

• As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Your responsibilities

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain
• technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Our requirements

• Soft Skills:
• • Excellent communication and conversation skills (both verbal and written) •
• • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations Ability to acquire new information quickly and the willingness to do so at all times
• • Willingness to embrace the 24/7 work environment
• Technical Requirements:
• • Understanding of the IT environment and readiness to learn new processes and technologies
• • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
• • ITIL knowledge would be an asset
• Language Requirements:
• • Language Proficiency Minimum (B2) Additional language proficiency in English (B2) is a must.

Technologies we use

What we offer

• • Life insurance
• • Private healthcare
• • MultiSport Card
• • Clear career path in a growing multinational organization