About the project

• This role covers USA business day, which means working between 15-23 or 16-24 polish time. This person can work remotely full time from any location. ..
• Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third-party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members.

Your responsibilities

• Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes
• Audit post-production changes to ensure service level agreement compliance
• Execute complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution
• Develop, maintain, and improve client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns
• Ensure compliance with established procedures, project requirements, and service level agreements through audits
• Provide consultation, support, communication and training to teams and clients on campaign management tools and / or processes
• Provide issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues
• Responsible for application administration (extraction). Identify, recommend, and document code changes or makes appropriate code changes. Construct and/or enhance data documentation as needed. Change processes for clients through established change management procedures
• Investigate and advise clients on potential processing efficiencies, redundancies and/or optimum use of data. Drive and share best practices, adoption of standards and lessons learned with internal Acxiom teams
• Design and implement processes that utilize automation in data onboarding and auditing

Our requirements

• Self-starter with attention to detail
• Ability to effectively communicate with clients and internal stakeholders
• Problem-solving skills
• Intermediate to proficient experience with SQL
• Multitasking skills
• Ability to prioritize daily responsibilities
• Bachelor’s degree from a four-year college or university or minimum 2 years relevant industry experience in Information Technology

Optional

• Experience using SAS
• Experience in data processing and data integration
• Understanding of relational database design
• Experience with Campaign Management Tools
• File Transfer Protocols
• Jira
• Knowledge of Acxiom products

Technologies we use

What we offer

• Permanent contract from the very beginning (umowa o pracę)

• Health insurance and life insurance

• Multisport/participation in cultural events

• Cafeteria system where you can choose your own benefits

• Lunch+ card which can be used in cafes and restaurants

• On-line languages classes (English, German, Spanish)

• Training - professional certificates, webinars, classroom trainings

• Online access to thousands of technical ebooks (Books 24x7, Safari Books Online) and trainings (O'Reilly)

• Extra paid holidays between Christmas and New Year

• One extra paid day off for volunteering per year