Your responsibilities

• Monitor account activity to identify fraudulent financial transactions (shift pattern: 17:00- 1:00/18:00 – 2:00),
• Secure accounts to prevent losses,
• Work with internal departments to validate that charges are authorized,
• Work with Merchants to resolve customer service issues or fraudulent activity,
• Maintain Merchant processing statistics and records,

Our requirements

• Excellent English (C1),
• Relevant work experience,
• Ability to interpret technical and administrative instructions,
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications,
• Well-developed ability to identify and interpret data and resolve exceptions,
• Ability to resolve complex problems with minimal guidance,
• Openness to work in shift pattern from Monday to Friday

What we offer

• Full-time position, employment agreement,

• Remote working model,

• Excellent package including complex medical care, group insurance, Multisport card,

• Highly professional, multicultural environment and high standards of work,

• Professional training, opportunity to develop a career path in organizational structures, support in career planning,

• Work in a dynamic team with a supportive inclusive culture and strong values,

• Good atmosphere at work and comfortable working environment.