Your responsibilities

• Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation!
• Your task
• Together with the team, you will develop a service provider landscape with standardized contracts and procedures and manage that efficiently. You will be significantly involved in setting up a standardized partner network that provides flexibility in offering different locations, languages and is adaptable in handling volumes. You will be part of performing tender processes on a regular basis and are familiar with their monitoring. Moreover, you drive process simplification and standardization.
• Your contribution
• With the responsibility to define standardized contracts and establish a target process to set requirements for the service providers you will actively shape the future of the international CCM matrix organization.

Our requirements

• Where bonprix is, is in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". Ideally, you also bring the following with you:
• Your education
• You have successfully completed your studies or an apprenticeship with a commercial focus.
• Your experience
• You are experienced in international partner management; negotiations are not new to you. Also you are used to work with external providers and know how to manage the interplay of goal achievement and cost efficiency on an international level.
• Your skills
• You have a minimum B2-level English proficiency and very good negotiation and stakeholder management skills. You also have very good analytical and cost management skills.
• Your softskills
• You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a highpaced, sometimes stressful, and changing environment. You are enthuastic and able to deal with conflicts in a positive and constructive way.

What we offer

• Your environment:
• CCM is an international matrix organization. You will work in an international setting with colleagues from France, Germany, Italy and Poland. Monitoring costs and changes, you will collaborate regularly with our accounting and controlling departments and will also have interfaces to the purchasing department to discuss tender topics and the development of our external service providers
• Your liberties:
• If you have a passion for Customer Service, like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you will help shaping.