About the project

• Are you enthusiastic about IT and looking to make a difference in a global environment? At Lundbeck, we are seeking an IT Service Desk Specialist to join our dynamic team in Krakow.
• If you have good communication skills and a service-oriented mindset, join Lundbeck in Krakow, a certified Great Place to Work in, and get your brain in the game?

Your responsibilities

• Your new role – why is this a great opportunity?
• In this position, you will be an integral part of the Global IT Service Desk team and provide essential IT support to Lundbeck employees and external consultants worldwide. You will handle reported IT service requests and incidents, ensuring the swift restoration of normal service with minimal disruption to our business operations. You will also participate in different IT projects.
• Your future team
• Lundbeck GBS Krakow is a part of corporate functions and a strategic part of Lundbeck, global pharmaceutical company specialized in brain diseases.
• As an IT Specialist, you will join our multicultural Team of IT Supporters located in Krakow and provide the IT support to Lundbeck globally. This is a unique chance to become part of a dedicated Team, develop your IT skills and collaborate with international colleagues and stakeholders worldwide.
• You will have the opportunity to participate in various IT projects, enhancing your skills and collaborating with international colleagues. Our energizing workplace fosters innovation and creativity, ensuring you grow both personally and professionally.

Our requirements

• Professional Experience: Minimum of 1 years, particularly in end-user support within an international Service Desk.
• Technical Skills: Proficient in Windows 10, Active Directory, SharePoint, Office 365, and ITSM Systems.
• Language Proficiency: C1 level in English
• Soft Skills: Advanced analytical and problem-solving abilities, a positive attitude, and the capacity to thrive in a multinational team.
• You are known for your technical understanding and your eagerness to learn.
• You work efficiently under pressure and maintain a positive demeanor even in challenging situations.

Technologies we use

What we offer

• Private healthcare and life insurance

• Cafeteria program

• Unique recognition system

• Comfortable and modern office with top-notch equipment and well-equipped relax rooms

• Robust integration and event framework