About the project

• We are currently looking for a Junior Service Analyst with Spanish to join our Sopra Steria team.

Your responsibilities

• Receiving and resolving incidents (by ticketing tool) regarding hardware and applications
• Following instructions when dealing with incidents
• Communicating with users in Spanish and English
• Escalating more complex problems to the 2nd line of support
• Collaborating with other technical teams
• We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.

Our requirements

• Knowledge of Spanish and English at least at B2 level
• Willingness to develop IT skills
• Well-motivated team player with communication skills
• Working according to the procedures
• Working hours: Shift Hours

Technologies we use

What we offer

• Private medical care

• Access to Worksmile platform (platform with various benefits)

• Possible group life insurance

• Co-financing of Medicover Sport

• Workation

• Internal and external trainings, certifications and participation in conferences