Your responsibilities

• Participate in product vision and strategy meetings to share insights based on customer feedback.
• Present proposals for product changes in collaboration with Product Managers.
• Validate user stories and define use cases based on user insights.
• Organize tasks for the development team and participate in product refinement meetings.
• Handle support tickets of low to medium complexity.
• Onboard new customers to our platforms (Best Pilot – Flight Training Management Software, Aviation E-learning – CBTs, and Weight & Balance), in collaboration with other Customer Success Specialists, the Product Growth Manager, and Team Leaders.
• Prepare monthly reports on product usage.
• Organize and conduct client meetings.
• Train stakeholders on product functionalities.
• Manage the FAQ sections of Evionica’s products together with Product Managers.
• Collaborate on the creation of mailings, social media content, and other communication materials.
• Contribute to website updates and reviews.

Our requirements

• Previous experience in Customer Support.
• Good knowledge of business software: MS Word, Excel, PowerPoint, Outlook, and optionally Pipedrive.
• Fluent use of CRM systems – experience with HubSpot is a plus.
• Strong time and task management skills.
• Proactive and initiative-driven attitude.
• Ability to work independently.
• Excellent communication and interpersonal skills.
• Proficient English (C1/C2) enabling professional communication with international clients.
• Experience in the aviation industry.

Optional

• Previous experience with Evionica’s products.

What we offer

• Flexible working hours and the possibility of a hybrid work model after onboarding.

• Co-financed sports card and private medical care – Medicover is our partner.

• B2B contract or full-time employment (Umowa o Pracę – UoP), depending on your preference.

• We value your knowledge and experience – let’s grow and share expertise together!