Your responsibilities

• We are looking for a specialist who will participate in the exciting journey of setting up the collection scope, adding value to and testing the solution, establishing new processes, and ultimately performing them in our organisation.
• The project of setting up will last a while; therefore, in the meantime, you may be supporting the current team in other areas, like bonus settlement and billing, already existing
• Area of responsibility:
• • Managing assigned complex AR Portfolio according to established company standards and policies
• • Building relationship with customers and internal departments, maintaining excellent customer satisfaction
• • Driving continuous improvement within the team
• • Variable tasks may be extended to accommodate business and project needs
• Specific tasks:
• • Performs collection activities (phone calls, emails, dunning letters) to identify reasons for non-payment.
• • Analyzes and learning Customer’s payment behavior and identifying opportunities for process improvement.
• • Identifies and escalates problematic accounts to the appropriate function.
• • Negotiates, implements, and documents agreed payment solutions, escalates unpaid amounts to Insurance Company/ Legal Team.
• • Performs complex Customer account reconciliation including disputes resolution process and bonus settlement.
• • Prepares and distributes reports and documents to 3rd parties and internal stakeholders.
• • Cooperates with external functions being Sales, Customer Service & Credit Management Teams in establishing proactive approach for managing AR balances and internal Cash Application team.
• • Collaborates with other departments (Internal Controls, General Accounting, Center of Excellence, Master Data, Quality Assurance) to ensure prompt Customer query resolution and alignment.
• • Participates in UAT for supporting tools and applications.
• • Achieves defined AR goals & business targets within the given area of responsibility.
• • Participates in meeting service levels, key measurement targets of the team.
• • Maintains good professional relationships with other team members.

Our requirements

• University diploma (preferably in Finance / Accounting / Economy)
• Fluency in English and German
• Experience in Collections / Accounts Receivable would be an asset
• Good knowledge of SAP FICO / SD (ECC or Hana) and related Collection’s functionalities would be and asset
• Attention to details

What we offer

• Private medical care together with dental care

• Edenred lunch card

• Flexible working hours

• Life insurance

• MyBenefit and multisport program

• 2 additional holiday days benefits

• Events, integrations for employees