Your responsibilities

• Works as part of customer service team assuring high-quality service & interactions with customers
• Coordinates Customer Service Team to deliver best-in-class services and support management with personnel and strategic planning
• Ensures service quality by participating in daily operations, managing team workload and monitoring performance
• Supports & enables team to find solutions for all professional questions raised by stakeholders/team members
• Fosters knowledge and expertise within the organization to ensure effective training, support and know-how documentation
• Gathers needs & contributes with own ideas to continuous improvement & digitalization
• Participates in projects for efficiencies and innovation
• Keep up with the latest trends to develop new tools and solutions for future customer service

Our requirements

• Master degree in business administration, supply chain or related field
• 3+ years of professional experience in similar position
• Very good knowledge of the ERP SAP system
• Ability to demonstrate strong customer focus with entrepreneurial drive
• Excellent communication skills, networking and strong team orientation
• High proficiency in Microsoft Office and working knowledge of customer service software, databases and tools
• Fluent English and additional one of the languages: Swedish, Dutch, Slovak, Portuguese, Czech, French, Italian, Hungarian, Spanish, Romanian, Turkish, German, Serbian, Croatian

What we offer

• We send out with non-standard benefits: EAP Employee Assistance Program, VIP medical care, Lunch Pass card, day off for volunteering and transportation allowance

• You will also find: free insurance packages, co-financing of the MultiSport card, development programs and a number of free on-line courses (our total offer can be found here)

• You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, the possibility of using remote work

• At work, our values are important to us: innovation, openness, flexibility and attractiveness