About the project

• We have a unique opportunity for you to join our Connectivity team which provides the network and Call Centre infrastructure across 55 countries. Your role will be to provide leadership and drive on Incident calls when service impacting issues occur. Supporting Platform engineers, ensuring we have correct people on the crisis call and driving restoration of the impacted services. Providing communication and governance to the issues. Other duties will be to constantly look at improvements to our services, processes, using data analysis to allow us to be more proactive to fault identification going forward. This role will allow you to really make a difference to the stability of our infrastructures and services we provide to our businesses.

Your responsibilities

• Primary Responsibility is to support all WIFI incidents globally and provide expertise in resolution. Although WiFi being a primary responsibility, it is expected the successful candidate will support other telecoms infrastructure.
• Have strong working knowledge of Wi-Fi infrastructure - Juniper/MIST would be preferred, but not a must.
• Working with other IT teams including Incident Management during crisis and represent Connectivity.
• Working as part of a global NOC Team, work with Incident Management and other support engineers to provide required inputs regarding Wi-Fi Incidents, work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.
• Drive down infrastructure service outages and repeat failures.
• Support Incident Management during Post Incident Reviews, ensure global standards are set and adhered to.
• Work with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement.
• Be willing to provide on-call support on a rotational basis – which is financially rewarded.

Our requirements

• Strong technical skills for handling Wi-Fi Incidents
• Strong understanding of Data Networks Topologies and protocols.
• Drive to improve the services we provide to our business.
• Provide valuable inputs in process improvement.
• Need to be a good team player and able to collaborate at all levels.
• Experience of Working to ITIL/Agile Standards/Framework.
• Willingness and ability to learn new telecoms technologies and supporting tools.
• Strong communication skills and be able to communicate at all levels within the business

Technologies we use

What we offer

• Competitive salary

• Annual performance-based bonus

• Additional bonuses for recognition awards

• Multisport card

• Private medical care

• Life insurance

• One-time reimbursement of home office set-up (up to 800 PLN)

• Corporate parties & events

• CSR initiatives

• Nursery discounts

• Financial support with trainings and education

• Social fund

• Flexible working hours

• Free parking