Aplikuj teraz

Customer Solutions Agent

Ryanair

Warszawa
Praca stacjonarna
Umowa o pracę, Umowa zlecenie, Kontrakt B2B
Umowa o pracę
Umowa zlecenie
💼 Kontrakt B2B
🏢 Praca stacjonarna
Pełny etat

Your responsibilities

  • Respond promptly and professionally to customer inquiries, complaints and requests.
  • Meet and exceed industry standard KPIs set.
  • Assist customers with complex cases regarding flight bookings, changes, cancellations, and other service-related issues.
  • Handle escalated customer issues with empathy and a solutions-oriented approach.
  • Maintain accurate records of customer interactions and transactions.
  • Adhere to company policies and procedures while delivering high-quality service to meet customer satisfaction goals.

Our requirements

  • Qualifications/Education – It is expected that candidates will be educated to third level, have excellent level of English and some experience in a customer service environment.
  • A passion for customer service and problem solving a commitment to seeing things through to the end and an ability to be an advocate for the customer in a busy airline that can sometimes forget about their needs.
  • Strong computer navigation skills and PC Knowledge.
  • Ability to effectively communicate, both written and verbally.
  • Dependable with strong attention to detail.
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
  • Ability to work as a team member, as well as independently.
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
Wyświetlenia: 4
Opublikowana6 dni temu
Wygasaza 18 dni
Rodzaj umowyUmowa o pracę, Umowa zlecenie, Kontrakt B2B
Tryb pracyPraca stacjonarna
Źródło
Logo

Podobne oferty, które mogą Cię zainteresować

Na podstawie "Customer Solutions Agent"