Your responsibilities

• Act as the main point of contact for your customer portfolio.
• Build and maintain strong relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Accurately process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient and cost-effective deliveries.
• Take full ownership of customer service quality.

Our requirements

• Fluent in French and English (C1 level).
• 5+ years in Customer Service, ideally in B2B or manufacturing.
• Strong SAP experience (5+ years preferred).
• Salesforce knowledge is a plus.
• Customer-focused and relationship-oriented.
• Strong communication and interpersonal skills.
• Analytical mindset with attention to detail.
• Comfortable with numbers and data.
• Proactive, adaptable, and resilient under pressure.
• Team player with planning and multitasking abilities.
• Problem-solver with a positive attitude.

What we offer

• Employment on a regular basis in the sweetest company in the world.

• Work Schedule: to ensure excellent service for our customers, this role follows a fixed schedule with set working hours. You may be scheduled to work weekends or public holidays, depending on business needs.

• Annual bonus based on your work results.

• Lunch card to be used for groceries and restaurants.

• Private medical care in Lux Med (basic package fully financed by BC).

• Fit Profit sports card co-financed by BC.

• PPE: we care about your future, and we save money for your retirement.

• Cafeteria Program as a part of Social Fund.

• Group life insurance.

• Hybrid working model: min. 8 days in the office a month

• Free consultation with a lawyer once a quarter.

• Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.

• And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.

• Daily delivery of fresh fruits and veggies to the office.

• You can purchase our sweet products with a special discount.

• Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.

• Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.

• We like to party as much as we like chocolate! We have integration budgets we can use for team events.

• Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.