Your responsibilities

• Creating, developing, and enforcing the highest customer service standards in line with the organization's strategy
• Planning and managing the team, including resource allocation, performance monitoring, and employee skill development
• Building relationships and effective cooperation with key departments such as Production, Logistics, Purchasing, Sales, IT, as well as with external customers
• Leading and coordinating key operational and strategic projects within the CS area
• Identifying areas for process optimization, implementing operational improvements, and analyzing efficiency (KPI)
• Managing change and actively supporting company-wide development initiatives (digitalization, automation)
• Fostering an environment of engagement, innovation, and openness to development within the team
• Creating a positive organizational climate that promotes team integration and mutual support
• Regularly assessing employee satisfaction and engagement (e.g., surveys, individual meetings) and implementing improvement actions based on the results
• Supervising the execution of processes in SAP: from order entry to invoicing and reporting
• Analyzing and controlling order data, commercial terms, logistics, and operational compliance
• Coordinating order management, complaints, returns, and receivables
• Recruiting, onboarding, and developing new team members and conducting performance interviews
• Leading internal transformation projects and operational excellence initiatives

Our requirements

• Higher education (preferred fields: logistics, management, economics, or related disciplines)
• Minimum 3 years of experience in customer service, including at least 1–2 years in a coordinating or leadership position
• Experience in managing a Customer Service team, including work planning, setting priorities, and developing employee competencies
• Very good command of English, enabling fluent communication with international clients and internal company departments or French or Italian
• Knowledge of Flint Group’s products and offerings, and the ability to translate product knowledge into customer support and operational processes
• Proficient use of SAP system (SD module), with the ability to resolve more complex cases and support the team in daily system operations
• Very good knowledge of MS Office, especially Excel (analyses, reports, summaries); familiarity with Lotus Notes and reporting tools
• Ability to monitor and report team KPIs as well as implement actions to improve the quality and timeliness of customer service
• Organizational skills and experience managing multiple tasks simultaneously
• Advanced interpersonal and communication skills, and experience in cross-departmental collaboration (e.g., with sales, logistics, finance departments)
• Independence in action, ability to make operational decisions within the team, and initiate changes
• Problem-solving orientation, process development, and continuous improvement of customer service quality
• Proactive approach, ability to motivate the team and support the development of its members

What we offer

• Chance to shape the future - develop your skills in an international environment and help us create modern processes that support global business

• Growth opportunities - collaborate with experts and take part in knowledge sharing, exciting projects, and training programs available to our employees

• Hybrid work model - 3 days in the office and 2 days remote per week

• Stable employment - long-term cooperation based on an employment contract

• Comprehensive benefits package - including private medical care, life insurance, sports card, holiday subsidies, a veterinary package for your pet, and much more

• Comfortable workspace and a collaborative culture - our office is well-connected and designed to support teamwork in a friendly, partnership-driven atmosphere