About the project

• Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.

Your responsibilities

• Provide end-user support and remote troubleshooting
• Prioritize and manage multiple tickets simultaneously
• Act as an escalation point for urgent IT incidents
• Suggest process improvements based on recurring issues
• Record and escalate unresolved problems using ITSM tools

Our requirements

• Fluency in English and proficiency in MS Office & Outlook
• Strong communication, analytical, and organizational skills
• Team player with the ability to prioritize and troubleshoot effectively
• Experience in Service Desk or Customer Support is a plus
• Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage

Technologies we use

What we offer

• Training and professional induction into the new position

• Financial support of your education

• Medical care & life insurance

• Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc.

• Scandinavian working style & no dress code

• Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam

• Referral program for employees

• Employee assistance program (legal, psychological, health, financial consulting, etc.)

• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups)

• … while in the office you can also use some of the below:

• Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks)

• Chill-out rooms with Xbox, pool table, board games, football table, and swing