Your responsibilities

• As a Clinician Support Technician (m/f/*), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
• - Acting as a central point of contact for our customers to support varying levels of inquiries from clinical assessments to software support
• - Maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
• - Managing exception orders working both with the oral care professionals and the internal Manufacturing, Supply Chain, and Technical teams
• - Ensuring compliance with established procedures and following all division and corporate procedures regarding safety, quality, environmental, and regulatory
• - Handling non-routine and multi-faceted customer inquiries, complaints, and VOC inputs

Our requirements

• High School diploma/GED or higher
• Minimum [three] years of clinical dental or orthodontic industry experience in a private, public, government or military environment
• Proficiency in Polish, English, both in written and spoken forms, is essential for this role
• German spoken and written desirable but not essential

Optional

• Dental Technician, Dental Hygienist, or Orthodontics Assistant Certification
• Computer literacy and confidence in using multiple applications
• Confident phone manner with clear verbal communication skills
• Orthodontics Teaching or Educational Experience
• Possess a bachelor’s degree or higher (completed and verified prior to start) from an accredited institution