Your responsibilities

• Deliver highly effective quality assurance processes and performance metrics to ensure quality related to marketing campaign processes and sales support activities
• Managing a team and ensuring the delivery of high quality service to the client
• Ensuring that the daily activities within the team's responsibilities are fulfilled properly and timely
• Provide support in executing initiatives of operational excellence in the form of reporting and process improvements
• Ensure that all compliances, both regulatory and corporate, are followed precisely by delivery team
• Conduce audits and ensure audit findings are addressed by service delivery manager and leadership
• Work with leadership to assure adequate corrective actions are implemented
• Understand the cross functional capabilities and suggest new ideas that improvise the existing processes
• Play an instrumental role in participating in review of standards, procedures, tools, and process
• Onboard new and retrain existing users in the marketing campaigns processes

Employer requirements

• 5+ years of working experience in Knowledge Management and/or QA function
• Experience in people management and leading a team (team leader, backup TL, coordinator)
• Capable of quick learning and delivering quality solutions as an individual and as part of the team
• Strong computer skills and knowledge of QA applications.
• Fluent level of English
• At least a bachelor’s degree
• Attention to details, strong analytical and problem-solving skills
• Ability to coordinate and support multiple stakeholders
• Ability to work in flexible work schedule

What employer offers

• Medical care with Medicover

• Private life insurance

• MultiSport card

• Access to over 70 training tracks with certification opportunities

• Hybrid work opportunity: after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair)