Your responsibilities

• You will be the first point of contact for our customers, always listening to their concerns and aiming to provide excellent customer service at all times
• You will proactively monitor orders, returns and inventory levels to ensure compliance with our service level agreements
• You will coordinate customer queries with internal stakeholders and our warehouse partners (e.g. for the distribution of packaging and marketing materials)
• You will conscientiously record and qualify your customer interactions, and enable our product team to continuously improve our software in line with customer needs
• With initiative and commitment you will contribute to a constant optimization of our communication and processes

Our requirements

• You have already gained some first professional experience in a customer facing role - ideally in the B2B software environment with E-commerce / logistics reference
• You have a courteous manner, are detail-oriented and keep a cool head in stressful situations
• You are a natural problem-solver who proactively finds solutions to customer requests
• You are tech-savvy and ready to understand our logistics operating system
• You are a true communication talent with very good German (C2) and English skills, both written and spoken, and you have a strong customer and service orientation

What we offer

• Onboarding Week in Berlin

• Paid lunch on site

• Get a state-of-the-art tech set-up right from the start. You can choose your hardware (Apple or Windows) and additional equipment such as noise-cancelling headphones

• Besides regular team events, join us at our christmas- and summerparty

• 27 Vacation Days

• Commuting from SCZ City to the Fulfullment Center