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Junior Customer Service Specialist (multilingual, fixed-term contract) (Praca zdalna)

Swarovski Global Business Services

Gdańsk
Praca zdalna, Praca hybrydowa
Umowa o pracę
Umowa o pracę
🌐 Praca zdalna
🏠 Praca hybrydowa
Pełny etat

Your responsibilities

  • Deliver high quality service by e-mail, phone, or chat
  • Nurture customer relationships by understanding the customer needs and resolving their queries
  • Prepare to support the customer inquiries by studying products and policies and processes
  • Improve the quality of service with submissions to improve processes and services yet to be implemented
  • Follow-up with customers on issue resolution status
  • Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation)
  • Act as a customer advocate in the organization while interacting with other internal departments

Our requirements

  • Fluency in English and one of the following languages: Dutch, French, German, Italian, Spanish, Polish, or Greek (minimum B2 level)
  • Fast learner with strong customer service focus
  • High degree of accuracy and attention to details
  • Strong communication and cooperation skills
  • Strong cultural awareness

Optional

  • Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow)
  • A comprehensive understanding of the local culture of supported countries
  • Work experience in a virtual, multi-national set up
  • Knowledge of eCommerce business

What we offer

  • Private medical coverage

  • Life insurance

  • Employee Assistance Program

  • MyBenefit program

  • Employee social fund

  • Recognition awards

  • Swarovski products discounts

  • Learning and development programs

  • Volunteering leave

Wyświetlenia: 8
Opublikowana2 dni temu
Wygasaza 23 dni
Rodzaj umowyUmowa o pracę
Tryb pracyPraca zdalna, Praca hybrydowa
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