Your responsibilities

• Search for and classify products in accordance with Amazon’s regulatory obligations regarding these products based on SOP (Standard Operating Procedures)
• Report violations of rules, regulations and policies by evaluating or recommending the initiation of investigative and corrective actions
• Follow SOP and instructions provided by managers
• Provides ideas for process improvements to enhance process efficiency, quality and customer experience
• Respond to stakeholders with guidance and flag any updates to Lead/Manager
• Training and mentoring other Associates;
• Communicating with sellers around product compliance documentation and reinstatement

Our requirements

• English language proficiency (B1/B2)
• German language proficiency (B1/B2)
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Optional

• Attention to detail
• Ability to analyze and find patterns in large data sets
• Experience of communicating with a wide range of stakeholders, including your peers and leadership
• High school diploma
• 1-2 years experience working in a data-driven business environment
• Experience in client services, including developing client relationships
• Ability to make decisions based on the recommendations provided and in the presence of unclear contexts
• Extensive experience with the Internet and search engines
• Quick search for the necessary information about the goods
• Understanding of product safety regulations
• Proficiency in a language other than English
• Knowledge of basic SQL