Your responsibilities

• Lead, coach, and develop the Sales Back Office Team for the DACH region, fostering a high-performance, collaborative team culture
• Define and communicate clear roles, responsibilities, and individual performance objectives aligned with team and business goals
• Ensure effective workload management, resource planning, and operational coverage to support smooth day-to-day operations
• Drive service excellence by consistently meeting or exceeding SLA and KPI targets related to productivity, accuracy, responsiveness, and quality
• Act as a key point of contact and escalation for both internal and external stakeholders, ensuring strong collaboration with Sales, Supply Chain, and other cross-functional teams
• Collaborate closely with DACH stakeholders and the Order Entry Team in India to align on processes, priorities, and improvement initiatives
• Analyze data, prepare performance dashboards, and present actionable insights through regular reports and presentations
• Own and maintain Standard Operating Procedures, ensuring they are clear, up to date, and consistently followed
• Lead and support process improvement initiatives by identifying opportunities to simplify, automate, and standardize operations
• Promote a culture of continuous improvement and innovation by encouraging open feedback and knowledge sharing within the team
• Work with IT and external partners to explore, test, and implement system enhancements and new tools, including automation and AI-driven solutions
• Support change management by preparing the team for new tools, processes, or organizational changes through training, communication, and hands-on support

Our requirements

• Minimum of 3 years’ experience in team leadership within an international environment
• Proven track record in effectively leading, coaching, and developing teams
• Excellent communication and presentation skills
• Solid knowledge of sales back office processes
• Experience in project management and process optimization is a strong asset
• Working knowledge of SAP/SD
• Proficiency in MS Office tools (Outlook, Excel, PowerPoint, etc.)
• Strong interpersonal, organizational, and problem-solving skills
• Fluency in German both oral and written (B2–C1) and English (C1)

What we offer

• Work in an international organization

• Flexible working hours (starting between 7am-9am) and home office up to 3 days in a week

• Social benefits such as:

• Private medical care - Medicover

• Benefit Platform - Nais

• Multisport

• Life insurance

• Discount for Franke products

• E-learning platform