Twój zakres obowiązków

• Supporting customer through different channels (inbound calls and messages)
• Analysing and solving customer’s queries
• Sharing information on administrative and technical requests (products, invoices, etc.)
• Making changes to the system
• Forwarding faults or calls to other departments

Nasze wymagania

• German at min. C1 level
• Customer oriented attitude
• Excellent organizational and communication skills
• Good knowledge of MS Office
• Willingness to work in two shifts between 8am and 10pm, Monday-Sunday, 5 days a week, 40 hours per week

To oferujemy

• Competitive salary (8500-9500 PLN gross) + monthly performance bonus

• Hybrid work (3 days per week in office, rest remote)

• Permanent contract

• LuxMed medical healthcare

• Generali group insurance

• Multisport or MultiKafeteria benefit systems

• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

• An extra day off for voluntary activities close to your heart

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

• Opportunity to become one of the Internal Trainers

• Career path framework