About the project

• Join us and be a part of the best IT Heroes Team that helps customers in overcoming their IT challenges!

Your responsibilities

• Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line.
• Your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend.
• You will troubleshoot over phone, chat or e-mail. over the phone. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up.

Our requirements

• Speak and write Dutch and English really well – like it's a piece of cake!
• You want to take first steps in IT world
• Maybe you've supported people before or maybe this is your first time – either way, a friendly attitude is what matters
• Good at talking with people, even when things get a bit tricky

Optional

• We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.

Technologies we use

What we offer

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.

• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.