Your responsibilities

• Order Processing: handle customer orders from receipt to delivery, including updates and cancellations
• Order Management: monitor orders, check availability, credit blocks, and address the issues promptly
• Customer Updates: communicate order status and supply issues, ensuring alignment with policies
• Issue Resolution: manage returns, customer complaints and credit adjustments
• Team Collaboration: serve as a liaison between customers and internal teams for seamless support
• Manage customer relationships

Our requirements

• Bachelor with 3 years of working experience in an international environment, in Customer Experience, Supply Chain and/or Logistics
• Fluency in English both spoken and written, and other languages are a plus
• Experience in import and export will be preferred in B2B industry
• Experience with MS Office (Excel, PowerPoint, Word, etc.)
• Good SAP knowledge - good to have
• High learning agility, good communication & time management skills

What we offer

• A space to grow by encouraging and supporting curiosity and an open mindset

• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose

• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity

• A firm belief that working together with our customers is the key to achieving great things

• Wide variety of employee benefits: private medical care, life insurance, MultiSport card and many others

• Hybrid work (3x office/week) after successful training.