Your responsibilities

• Supporting customer through different channels (inbound calls and messages)
• Analysing and solving customer’s queries
• Sharing information on administrative and technical requests (products, invoices, etc.)
• Making changes to the system
• Upselling and promoting products

Our requirements

• French at C1 level or above
• Customer oriented attitude
• Excellent organizational and communication skills
• Good knowledge of MS Office
• Willingness to work in shifts: 5 days a week, 40 hours (8am-10pm/12am, Monday-Sunday)

What we offer

• Employee Assistance Program for employees and their families (psychological support)

• An extra day off for voluntary activities close to your heart

• Performance bonus

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Opportunity to become one of the Internal Trainers

• A multinational environment with strong ties to UK business culture

• LuxMed medical healthcare and Generali group insurance

• Multisport Plus / Classic or MultiKafeteria benefit systems

• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)