Your responsibilities

• Acting as 1st and 2nd line of technical IT support
• Providing IT support in English to our employees globally
• Ensuring all calls and emails are logged accurately within the ticket system
• Taking ownership and responsibility of each incident and request to ensure the best customer experience
• Escalating incidents and requests to the relevant IT technical teams
• Delivering high quality support and solutions in compliance with agreed SLA and processes
• Creating and updating technical documentation
• Proactive knowledge sharing with other team members
• Collaborate with third-party suppliers

Our requirements

• Very good English (spoken and written)
• Advanced knowledge about IT systems in general (Active Directory, Microsoft 365, Citrix)
• Good knowledge of computer hardware and IT equipment (including iOS)
• Preferably experience from an international environment
• Bachelor’s degree in computer science will be an asset
• Ability to work on shifts (8:00 – 16:00; 10.00-18.00; 15:00 – 23:00; Monday – Friday)
• Strong analytical competencies
• Ambitious and proactive mindset
• Committed and determined approach
• Good team spirit

Optional

• ITIL process knowledge will be an advantage

Technologies we use

What we offer

• Employment contract with the 3-month probationary period

• On-site work from Szczecin, with hybrid work possibilities

• International work environment with Scandinavian culture

• Opportunity to use and develop foreign languages in daily work

• Fantastic work atmosphere full of respect and partnership

• Internal trainings

• Great company events

• Sports card

• Private medical care

• Restaurant card

• Holiday bonus and occasional cards

• Modern workplace

• No dress code zone

• Delicious coffee and fresh fruits

• Transportation co-funding