Twój zakres obowiązków

• building and maintaining strong relationships: develop and nurture relationships with key customers to understand their business needs and goals, act as a trusted advisor
• elevating customer satisfaction, retention and product adoption: monitor customer satisfaction levels and proactively address any concerns or issues. provide solutions, and drive value from GetResponse MAX
• providing product expertise and support: provide ongoing support via phone, email and meeting software for top valued customers
• managing customer success planning: define clear goals, milestones, and success metrics in partnership with customers; regularly review progress and provide recommendations for improvement or optimization
• managing cross-functional collaboration: collaborate closely with internal teams such as Sales, Marketing, Product, and support to ensure a seamless customer experience

Nasze wymagania

• excellent command of English, Spanish and Polish (min. C1 level each)
• permanent residence in Poland
• previous experience in customer service / customer success / other customer facing roles where building business connections was required
• the ability to build and maintain long-lasting relationships with customers
• proactive approach and self-organization skills
• superb verbal and written communication skills
• strong analytical and problem-solving skills
• the ability to work independently and in a team

Mile widziane

• experience with SaaS applications
• experience in project management
• familiarity with CRM systems

To oferujemy

• we work in a hybrid model for those based in the Tri-City area; employees based outside the area work fully remotely

• home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space

• private medical care for employees and their family members

• employee referral program – up to 10 000 PLN for recommending a friend

• corporate life insurance

• employee pension program (PPE)

• flexible working hours and no meeting days – we want to help you adjust your schedule to your activities

• wellbeing and mental health culture – mental health helpline, sport card etc.

• modern equipment – most of our teams work on MacBooks

• English classes

• internal initiatives like webinars, knowledge-sharing sessions, and more!